🛒 Return and Refund Policy 🛒

Thank you for shopping with us!

Your Order Cancellation Rights
You are entitled to cancel Your order prior to any production or shipment taking place without giving any reason for doing so.

In order to exercise your right of cancellation, You must inform us of your decision by means of a clear statement. You can inform us of your decision by emailing: hello@myneonstore.com



Conditions for Returns
All our goods are eligible to be returned under our warranty, provided that all of the below conditions are met:

  • The Goods were purchased within the last 12 months
  • The Goods are faulty or were shipped damaged

Change of Mind
For the Desktop Neon Lights we produce, we are happy to offer returns of purchases provided that all of the below conditions are met:

  • The Goods were purchased within the last 15 days
  • The Goods are in their original retail conditional
Unfortunately, we are unable to offer refunds on custom signs currently as each sign is custom made! However, if there is any fault with your sign at all and it was purchased within the warranty period, we will fix it for you completely free of charge.

Please note: For change of mind returns, you are responsible for the cost and risk of returning the Goods to us.

We also cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.


We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.


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